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Neolo reviews


Ranking: Excellent

Based on 18 reviews

5
13
4
5
3
0
2
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1
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the support is super fast

"the support is super fast, courteous and patient and fixes the problem. I have been with Neolo for more than 2 years and I have no complaints. I always recommend it."

I got fast and efficient support from Neolo by setting up an SSL certificate

"I got fast and efficient support from Neolo by setting up an SSL certificate. I have the unlimited plan and it works perfect."

Convenient price and easy to set up

"Convenient price and easy to set up. Very informative welcome email detailing server settings. Very happy with my hosting!"

A really good and easy to use hosting site

"A really good and easy to use hosting site. Using the available templates, I had my website up and running in a couple of hours."

The best company in terms of speed

"The best company in terms of speed, problem solving and query response. Very happy to host my website with Neolo."

They are the best

"They are the best. I have been with them for months, after trying many hosting companies that did not work for me. "

My ticket was resolved within the hour

"My ticket was resolved within the hour. Fantastic service. As a reseller I need great support for my business, they are incredible."

Great hosting

"Great hosting! Fair price, easy to manage. When issues arise, they respond quickly, usually within 24 hours. I've been hosting my website with them for 5+ years and very happy with the service."

Excellent service and value for money

"Excellent service and value for money. I had hosting with Nelo for more than a year. Also have hosting with lot more expensive companies. But Neolo value+service as good as any other well known expensive companies. "

¡El soporte es genial

"¡El soporte es genial! Contestan súper rápido y nunca te dejan a la deriva."

Neolo response
Hola Anne, muchas gracias por tu comentario. Seguiremos trabajando y esforzándonos por ofrecer un excelente servicio. Saludos. :)

Neolo has some of the best features at mean prices

"Neolo has some of the best features at mean prices. The quality servers and fast friendly customer service make me and my company happy customers. Thanks again and we will be staying with you guys for a long time^^"

Neolo response
Hi DRocha. Thanks a lot for your commentary. We are really glad that you are having a great experience in Neolo. We hope and will keep working to maintain the quality of the customer service and reliability and speed of our servers. Regards.

It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients

"It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients. As sometimes it takes the whole business day to get answered/assisted on one ticket. Mostly on communication like having a business whatsapp or something of that nature it would be very much better to assist the acceleration. Much appreciated still and warm festive season ahead:-) "

Neolo response
Hi Nkosana, thanks for the feedback. We always try to respond all tickets in less than 1 hour, in fact, 7 out of 10 tickets are responded in that way. We're sorry if in your case you haven't had that experience. We'll be checking out with our team and we'll make the proper investments and adjustments in order to always provide you with a service you're totally satisfied with. Regards. :)

They respond to any and all queries as quickly as they can with the best solution to your problem

"They respond to any and all queries as quickly as they can with the best solution to your problem. They answer all questions no matter how silly you think it is."

Neolo response
Hi Vechnet, thanks for your review. We're happy we're providing you with an excellent support service. That's one of our main goals. We'll keep up working to provide you with the best service possible. Regards.

I've just moved my reseller account from a very well-known hosting provider to Neolo

"I've just moved my reseller account from a very well-known hosting provider to Neolo. Guys helped me quickly and seamlessly migrate my clients' websites and all the issues reported by me had been solved timely and professionally. I'm really enjoying attention of Neolo's tech support towards their customers. Thank you Neolo!"

Neolo response
Hi Umed, we are really glad that you are enjoying our services so far. We will keep working hard to keep making you feel that way. Regards.

Great support and speed

"Great support and speed."

Neolo response
Hi Barbie, awesome! One of our primary focus is in the support quality, I'm happy that we're keeping up with your expectations. Regards.

Great web hosting

"Great web hosting, amazing support. I recommend Neolo."

Neolo response
Hi Mary. Thanks for your comment. If you are happy, we are happy. We'll keep up the good work. Regards.

Amazing fast support

"Amazing fast support!"

Neolo response
Hi Lucy, thanks for your comment. We try to keep our support responses as fast as humanly possible. I'm glad you noticed. Regards.

Great web hosting provider

"Great web hosting provider. I already recommended Neolo to my friends."

Neolo response
Hi Ben. Thanks for recommending us to your friends! I'm really glad you're satisfied with our services. We'll keep on doing our best. :)


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