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Neolo reviews


Ranking: Excellent

Based on 7 reviews

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It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients

"It would be 5 stars really just i feel if you can improve your ticket response especially to us South African clients. As sometimes it takes the whole business day to get answered/assisted on one ticket. Mostly on communication like having a business whatsapp or something of that nature it would be very much better to assist the acceleration. Much appreciated still and warm festive season ahead:-) "

Neolo response
Hi Nkosana, thanks for the feedback. We always try to respond all tickets in less than 1 hour, in fact, 7 out of 10 tickets are responded in that way. We're sorry if in your case you haven't had that experience. We'll be checking out with our team and we'll make the proper investments and adjustments in order to always provide you with a service you're totally satisfied with. Regards. :)

They respond to any and all queries as quickly as they can with the best solution to your problem

"They respond to any and all queries as quickly as they can with the best solution to your problem. They answer all questions no matter how silly you think it is."

Neolo response
Hi Vechnet, thanks for your review. We're happy we're providing you with an excellent support service. That's one of our main goals. We'll keep up working to provide you with the best service possible. Regards.

I've just moved my reseller account from a very well-known hosting provider to Neolo

"I've just moved my reseller account from a very well-known hosting provider to Neolo. Guys helped me quickly and seamlessly migrate my clients' websites and all the issues reported by me had been solved timely and professionally. I'm really enjoying attention of Neolo's tech support towards their customers. Thank you Neolo!"

Neolo response
Hi Umed, we are really glad that you are enjoying our services so far. We will keep working hard to keep making you feel that way. Regards.

Great support and speed

"Great support and speed."

Neolo response
Hi Barbie, awesome! One of our primary focus is in the support quality, I'm happy that we're keeping up with your expectations. Regards.

Great web hosting

"Great web hosting, amazing support. I recommend Neolo."

Neolo response
Hi Mary. Thanks for your comment. If you are happy, we are happy. We'll keep up the good work. Regards.

Amazing fast support

"Amazing fast support!"

Neolo response
Hi Lucy, thanks for your comment. We try to keep our support responses as fast as humanly possible. I'm glad you noticed. Regards.

Great web hosting provider

"Great web hosting provider. I already recommended Neolo to my friends."

Neolo response
Hi Ben. Thanks for recommending us to your friends! I'm really glad you're satisfied with our services. We'll keep on doing our best. :)


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